Last updated: December 8, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Subsume ("we", "us", or "Company") governing your access to and use of our website, applications, and services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
Subsume provides real-time speech-to-text captioning and translation services, including:
The Service requires an internet connection and compatible audio input device. Features may vary based on your subscription plan.
To use the Service, you must create an account. You agree to:
You must be at least 13 years old (or 16 in the EEA) to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.
The Service operates on a credit-based system. Credits are consumed based on captioning duration and features used (e.g., translation to multiple languages consumes additional credits). One credit equals one minute of transcription. Translation to one language is included; additional translation languages consume one credit per language per minute.
New accounts receive a limited free trial allocation. Free trial credits expire and cannot be transferred or refunded.
Paid subscription plans provide monthly credit allocations. Unused subscription credits do not roll over to the next billing period unless otherwise specified in your plan.
You may purchase one-time credit packs to supplement your subscription. Purchased credits never expire and are consumed only after your subscription credits are depleted.
Payment processing is provided by Stripe, Inc. ("Stripe"). By subscribing to a paid plan or purchasing credits, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your full credit card number; payment information is securely handled by Stripe.
You may change your subscription plan at any time through your account settings or the Stripe Customer Portal:
You may cancel your subscription at any time. Upon cancellation:
Refunds are provided at our discretion. Generally, we do not provide refunds for unused credits or partial subscription periods. Contact billing@subsume.io for billing inquiries.
You agree to use the Service only for lawful purposes. You may NOT:
We reserve the right to investigate violations and take appropriate action, including suspension or termination of your account.
You retain all ownership rights to the audio you input and the transcript content generated by the Service ("Your Content"). We do not claim ownership of Your Content.
By using the Service, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit Your Content solely to provide the Service to you. This license terminates when you delete Your Content or your account.
You are solely responsible for Your Content and ensuring you have all necessary rights and permissions to use the Service with your audio. This includes obtaining consent from any individuals whose voices are being transcribed.
If you share caption streams publicly, you are responsible for the content being shared and any consequences of such sharing.
The Service, including its design, features, code, documentation, and branding (excluding Your Content), is owned by Subsume and protected by copyright, trademark, and other intellectual property laws.
"Subsume" and our logo are trademarks of Subsume. You may not use our trademarks without prior written permission.
We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. This license does not include the right to modify, distribute, or create derivative works.
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. For material changes that negatively affect your use, we will provide reasonable notice where practicable.
The Service relies on third-party providers for speech recognition, translation, and infrastructure. Changes to these providers may affect Service functionality.
While we strive for high accuracy, speech-to-text transcription is not perfect. You acknowledge that:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUBSUME AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow limitations on liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Subsume and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by contacting us or using account settings. Upon termination, your right to use the Service ceases immediately.
We may suspend or terminate your account at any time for any reason, including violation of these Terms, fraudulent activity, or extended inactivity. We will provide notice where practicable.
Upon termination, your access to the Service ends and we may delete your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination will survive (e.g., intellectual property, limitation of liability, indemnification).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.
You agree to resolve disputes on an individual basis and waive any right to participate in class actions.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms and revising the "Last updated" date. For significant changes, we may also notify you via email.
Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
If you have any questions about these Terms of Service, please contact us: